Our first batch of AT-610 have arrived in stock today the 11th January 2010. They have shipped with SIP firmware installed but I have been informed by Atcom that the SIP/IAX2 firmware is close to release for this model.
We have finally integrated our VoIP Service into the website so existing customers can now top up credit online and add additional services as required. New customers have the ability to create new accounts.
We have also released a draft document detailing the online service which also contains information on configuring the SIP or IAX VoIP Service. The latest version of the manual can be always be found at the following link:
By adding Instant Messaging to the Assistant, 3CX is now an affordable unified communications solution for the small to medium enterprise.
Improved CRM Integration
Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.
Improved 3CX Assistant
The new 3CX Assistant, now includes the ability to trigger recording of a phone call, as well as corporate and personal phonebooks. It also features an integrated soft phone, and thanks directly to feedback from the Partner Channel, can be used from remote locations via the Tunnel feature.
Improved Call Center features
3CX now boasts advanced Call center features. A 'Call Barge-in' feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing.
Calls forwarded to a mobile can be sent to company voice mail if not answered or refused, making the call forwarding feature more practical. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!
- Ability to black list callers;
- Company and Personal phonebook for easy launching of calls;
- Provisioning of personal phonebook to selected IP phones;
- Improved IP Phone management: Monitor all connected IP phones and re-provision or reboot if necessary;
- Secure RTP - ability to encrypt voice.
Skype Gateway version 2
Version 2 of the 3CX Skype gateway is now out and its a big improvement over the previous version. Among the new features includes support for multiple accounts, inbound and outbound calls and a new Master account which will transfer incoming calls to other Skype accounts and so keep the main Skype account free. When combined with version 8 of 3CX, you can now forward calls to Skype accounts allowing users to recieve calls via Skype clients on mobile devices such as the iPhone.
We have now updated 3CX pricing on our IPChitChat website to reflect the changes in Version 8. Here's a reminder of some of the improvements in V8:
We are expecting our first supplies of headsets later this week (WC 19/10/2009) for the Atcom AT620's and soon to be released AT610 IP Phones.
Two models are available. The H001B is a single earpiece design while the H012A has dual earpiece. Both connect to the AT6xx using built in RJ9 connector.
H001B Picture and Dimensions
H012A Picture and Dimensions
Retail pricing from our webstore is:
H001B -£20 + VAT
H012A - £25 + VAT
- Now scales to 512 sim calls and 2000+ extensions
- Integrated text chat
- Improved MyPhone Portal & 3CX Assistant
- Improved IP Phone Management & provisioning
- New Call Center features
- New phones and gateways supported
We will be updating our pricing over the next few days to reflect the changes.
3CX has today the 6th October announced the release of Version 8 of their Windows PBX System. Major changes include:
Grandstream has announced price increases on its FXO based PBX appliances and gateways. The models affected are:
We have small quantities of the above in stock and will introduce the new pricing when these stock levels are fully depleated.
- Aastra 480i
- Aastra 9112i
- Aastra 9133i
This will apply from the 31st August 2009
The implications of this are that after existing suppies have cleared they will be unavailable for purchase.
Aastra has today announced end of product life for the following ip phones:
The AG188n ata from Atcom arrived in stock this morning the 21 august 2009. We have now despatched all customer backorders.
We have a shipment of the AG188n's arriving this week for those customers waiting stock. For those who haven't come across the Atcom AG188n before I've stumbled on a pretty comprehensive review below that you may find interesting?
The AT620 SIP/IAX Business phone from Atcom has arrived today the 5th August 2009 and all customer backorders will be dispatched immediately. The AT620 is a brand new model by Atcom and is built around a broadcom chip and offers headset support unlike its predecessors