We have now updated 3CX pricing on our IPChitChat website to reflect the changes in Version 8. Here's a reminder of some of the improvements in V8:
Unified Communications
By adding Instant Messaging to the Assistant, 3CX is now an affordable unified communications solution for the small to medium enterprise.
Improved CRM Integration
Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.
Improved 3CX Assistant
The new 3CX Assistant, now includes the ability to trigger recording of a phone call, as well as corporate and personal phonebooks. It also features an integrated soft phone, and thanks directly to feedback from the Partner Channel, can be used from remote locations via the Tunnel feature.
Improved Call Center features
3CX now boasts advanced Call center features. A 'Call Barge-in' feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing.
Mobility
Calls forwarded to a mobile can be sent to company voice mail if not answered or refused, making the call forwarding feature more practical. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!
Other features
- Ability to black list callers;
- Company and Personal phonebook for easy launching of calls;
- Provisioning of personal phonebook to selected IP phones;
- Improved IP Phone management: Monitor all connected IP phones and re-provision or reboot if necessary;
- Secure RTP - ability to encrypt voice.
Skype Gateway version 2
Version 2 of the 3CX Skype gateway is now out and its a big improvement over the previous version. Among the new features includes support for multiple accounts, inbound and outbound calls and a new Master account which will transfer incoming calls to other Skype accounts and so keep the main Skype account free. When combined with version 8 of 3CX, you can now forward calls to Skype accounts allowing users to recieve calls via Skype clients on mobile devices such as the iPhone.
