3CX Assistant - This application is installed on the desktop and allows users complete call control, as well as extensive presence and queue information. The 3CX assistant works in tandem with a software or hardware IP phone and gives users the ability to pick up, divert, transfer and park calls with a mouse click. Management level users can monitor all users, groups and calls, dragging and dropping of calls to users is also supported!

Inbuilt reporter - the separate call reporting utility has been replaced by an inbuilt call reporter with extensive reports, including new Call Queueing reports, it's a big improvement over previous reporting tools and is well worth a look.

BCDR service - A separate service can now output CDR (Call Data Records) of calls in real time. It can output to a text file or to TCP (Hostname and port) and the format can be configured. CDR is a widely used format used for billing, particularly in the hospitality sector.