IPChitChat Blog

Requests for the new IAX firmware recently released by Atcom (AT610) are growing and as this isn't currently available from their website it can be download from the link below.  I'm sure this will be superseded shortly so the release date for reference is the 16th December 2009

Atcom AT619 IAX Firmware v091216-EN.z 

I've been passed this review for the Positron V114 Asterisk PBX blade which is the first one I've come across to date. A bladed Asterisk server  running completely independant of the underlying operating system is a fantastic concept we believe and savings on power consumption alone would make a compelling business case.

The article is available here

http://www.ipchitchat.co.uk/images/positron/IT_Jan_Labs_Review.pdf 

The V114 is on sale here:

http://www.ipchitchat.co.uk/index.php/Positron-Asterisk-PBX-Blades
 

We have just recieved notification today the 18th January 2010, that the shared SIP / IAX2 firmware is now available for the Atcom AT610.

Like the AT620, the AT610 can now support either two SIP account or one SIP and one IAX account. 

Please let me know if you require a copy of the firmware

 Our first batch of AT-610 have arrived in stock today the 11th January 2010. They have shipped with SIP firmware installed but I have been informed by Atcom that the SIP/IAX2 firmware is close to release for this model.

We have finally integrated our VoIP Service into the website so existing customers can now top up credit online and add additional services as required. New customers have the ability to create new accounts.

We have also released a draft document detailing the  online service which also contains information on configuring the SIP or IAX VoIP Service. The latest version of the manual can be always be found at the following link:

 http://www.ipchitchat.co.uk/images/voipservice/voiceservice.zip

Unified Communications

By adding Instant Messaging to the Assistant, 3CX is now an affordable unified communications solution for the small to medium enterprise.

Improved CRM Integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The new 3CX Assistant, now includes the ability to trigger recording of a phone call, as well as corporate and personal phonebooks. It also features an integrated soft phone, and thanks directly to feedback from the Partner Channel, can be used from remote locations via the Tunnel feature.

Improved Call Center features

3CX now boasts advanced Call center features. A 'Call Barge-in' feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing.

Mobility

Calls forwarded to a mobile can be sent to company voice mail if not answered or refused, making the call forwarding feature more practical. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

Other features

• Ability to black list callers;
• Company and Personal phonebook for easy launching of calls;
• Provisioning of personal phonebook to selected IP phones;
• Improved IP Phone management: Monitor all connected IP phones and re-provision or reboot if necessary;
• Secure RTP - ability to encrypt voice.

Skype Gateway version 2

Version 2 of the 3CX Skype gateway is now out and its a big improvement over the previous version. Among the new features includes support for multiple accounts, inbound and outbound calls and a new Master account which will transfer incoming calls to other Skype accounts and so keep the main Skype account free. When combined with version 8 of 3CX, you can now forward calls to Skype accounts allowing users to recieve calls via Skype clients on mobile devices such as the iPhone.

We are expecting our first supplies of headsets later this week (WC 19/10/2009) for the Atcom AT620's and soon to be released AT610 IP Phones.

Two models are available. The  H001B is a single earpiece design while the H012A has dual earpiece. Both connect to the AT6xx using built in RJ9 connector.

H001B Picture and Dimensions

H012A Picture and Dimensions

Retail pricing from our webstore is:

H001B -£20 + VAT

H012A - £25 + VAT

• Now scales to 512 sim calls and 2000+ extensions
• Integrated text chat
• Improved MyPhone Portal & 3CX Assistant
• Improved IP Phone Management & provisioning
• New Call Center features
• New phones and gateways supported

We will be updating our pricing over the next few days to reflect the changes.

Grandstream has announced price increases on its FXO based PBX appliances and gateways. The models affected are:

• GXE5024
• GXE5028
• GXW4104
• GXW4108

We have small quantities of the above in stock and will introduce the new pricing when these stock levels are fully depleated.

• Aastra 480i
• Aastra 9112i
• Aastra 9133i

The implications of this are that after existing suppies have cleared they will be unavailable for purchase.