Use of Your Personal Information

We will use the personal information that you provide us with to process your order for our products or services and ensure that any products ordered are delivered to the correct address. We may also use this information to take reasonable steps to detect and prevent fraud.

To enable us to source the product that you require and ensure that it is delivered to the correct delivery address that you have provided as quickly as possible, it may sometimes be necessary for us to pass your delivery address details to an external publisher or a supplier acting on our behalf, to enable them to despatch the goods that you have ordered directly to you. However, your order will always be managed and processed by us and we will not disclose any other information to our suppliers apart from your delivery address and the details of the goods that are to be dispatched to you.

When you provide feedback about our products and services we may ask you to tell us a little about yourself. This information will help us to understand which of our products and services are of interest to you and enable us to further refine our service offerings to suit your needs. We may also use this information to let you know about similar products and services that may be of interest to you and to keep you informed of updates and new products to this website.

Contacting You

When you place an order with us, we may, if necessary, contact you by email or telephone to confirm that we are fulfilling your order in accordance with your instructions and according to our own high standards. We may also contact you to advise you of the expected delivery date of the goods that you have ordered.

Cookies

IPChitChat sometimes analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user, to notify users about updates to our websites, and to contact users for marketing purposes.

Data Protection and Information Security

We take the privacy and security of your information extremely seriously.  At all times we maintain strict policies and procedures to ensure we process, store and transmit your information in accordance with the requirements of applicable legal and regulatory requirements.

in terms of data privacy we protect your information as per the requirements of the UK Data Protection Act 1998.  We will not disclose or make your personal information available to a third party (otherwise than where indicated within this Privacy Policy) without your consent.  We will at your request, provide you with a copy of any personal information that we are holding about you. We will charge an administration fee of £10 on each occasion that such a request is made and we will require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you.  We will also correct or delete any inaccurate information that we are holding about you that is brought to our attention.

In terms of information Security, we have a security compliance programme based on the following two international standards:

Payment Cards Industry Data Security Standard (PCI-DSS): a security standard jointly established by Visa, Mastercard, Amex, JCB and Discover,  which has detailed, specific requirements governing the protection of cardholder data from paper or electronic theft.

Links to Other Sites

This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you link to from this site, as their policies and procedures may differ from ours.

Your Consent

By using this website, you consent to the collection and use of your personal information in the way we have described in this Policy and to our Changes to this Privacy Policy

If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.

Contacting Us

Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it