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Shipping

Delivery charges quoted are for UK destinations only (EU countries can select shipping costs from cart). Please contact us for International shipping.

Single Items under 0.5 kg and under £20 in value will be posted using Royal Mail recorded delivery with an expected delivery time of 1-3 working days.

All other single items will be delivered using our preferred courier service with an expected delivery time of 1 working day.

Multiple Items will be delivered using our preferred courier service with an expected delivery time of 1 working day.

Single items despatched to the EU will be via Royal Mail International signed for with an expected delivery time of 3-5 days.

Returns

All goods come with 12 months manufacturers warranty should the item develop a fault.

Goods can be returned for any reason within the first 7 days for a full refund (excluding postage costs) The returned goods must be in brand new condition and include all packaging and additional contents. However, where we have ordered goods specifically for you directly from the manufacturer, then non faulty goods are subject to a 20% restocking fee. We will inform you if your goods are being ordered direct from the manufacturer.

Non Faulty goods returned after 7 days but before 14 working days are subject to a 10% restocking fee.

All faults must be reported within 3 days of goods being received. Goods returned must be received in as new, fully saleable condition with all software and product seals intact and the packaging of the goods must be unmarked and undamaged. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods.

Carriage costs for returning the goods are your responsibility.

Warranty claims for goods purchased outside of the UK must be taken up directly with the product manufacturer. Netcloud Ltd will assist the customer with this process. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Refunds will not be given outside maximum of 14 days from ordering where goods are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.

Faulty products in the first 30 days
If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery, please contact technical support for assistance. If your problem can't be resolved by email the item can be returned for testing providing the following conditions are met:

If the goods are faulty we will send you a replacement unit or offer a refund. We shall refund to you the return shipping costs you have incurred based upon the royal mail standard rates.

Warranty claims for goods purchased outside of the UK must be taken up directly with the product manufacturer. Netcloud Ltd will assist the customer with this process. If the items are not faulty or mis-described, we will provide you with a test report. You are responsible for any collection or return delivery charges incurred

Faulty products after 30 days
If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement.

Please notify us regarding the fault as soon as possible. If this unfortunately should happen you can either return the item to the manufacturer directly or through IPChitChat. Warranty claims for goods purchased outside of the UK must be taken up directly with the product manufacturer. We can assist the customer with this process.